Service-level agreement

100% Uptime

We are thrilled to provide a 100% Network Uptime guarantee to our customers. Our network will be available 24/7 between any two endpoints within our network.

0% Packet Loss Guarantee

Within our network, we guarantee that no portion will introduce any packet loss between two endpoints.

100% Power and HVAC Availability

We also guarantee that you won’t experience power outages at any time. This is due to multiple tiers of power redundancy which helps to keep your website working at optimum levels!

Hardware Replacement Guarantee

If any parts of your RapidDedi server fails, we will quickly replace them. You will get priority for customer service, which is available 24/7 and 365 days a year. We will get straight to work to make sure that you experience no more than 2 hours of downtime.